Terms Of Service: Mould Masters Limited
1. Structure of Agreement & Services
1.1 These Terms of Service ("Terms") apply to all mould assessment, remediation, treatment, and related services ("Services") provided by Mould Masters Limited ("the Company", "we", "us") to the customer named on the quote or invoice ("the Client", "you"). 1.2 By accepting a quote, instructing us to proceed, or permitting us to commence Services on your property, you accept these Terms in full.
2. Access, Structural Integrity & Limitation of Liability
2.1 Access: The Client must provide clear, safe, and unhindered access to the property at the scheduled time. We accept no liability for delays or standard wear caused by gaining necessary structural access to affected areas. 2.2 Surface & Paintwork Damage Exclusions: The Client acknowledges that mould remediation involves specialized chemical treatments, physical agitation, scrubbing, and moisture containment. By instructing us to proceed, you explicitly agree that Mould Masters Limited accepts zero liability for any underlying, consequential, or superficial damage to paintwork, drywall, plaster, wallpaper, ceilings, or structural surfaces that may occur as a natural byproduct of killing and extracting mould spores. 2.3 Pre-existing Conditions: We are not responsible for structural defects, hidden rotting, or peeling paint concealed beneath mould growth that becomes apparent during or after the remediation process. 2.4 Maximum Cap on Liability: In the unlikely event that the Company is found legally liable for damage or negligence, our total aggregate liability for any single event or series of related events shall be strictly limited to the total cash amount actually paid by the Client to the Company for the specific job in question. 2.5 Media and Marketing Rights: The Client explicitly grants Mould Masters Limited the irrevocable right to take photographs and video footage of the affected areas within the property before, during, and after the remediation process. The Company is authorized to utilize these media assets for training, internal quality control, and digital marketing purposes—specifically including public updates on the Company’s Google Business Profile, website, and social media platforms. The Company guarantees that all published media will be strictly limited to the technical work areas and will be strictly cropped or edited to ensure no personal identifying information (such as family photographs, street numbers, or highly sensitive personal items) is visible to the public.
3. Price, Invoicing & Payment Terms
3.1 Pricing: The price for the Services shall be the amount specified in our written quote, plus GST, unless variations are required due to unforeseen structural contamination discovered upon stripping walls or ceilings. 3.2 Payment Window: All invoices issued by Mould Masters Limited are strictly due within seven (7) calendar days from the date of the invoice, unless alternative deposit structures are explicitly written into the initial quote. 3.3 Late Payment Penalties: Any invoice remaining unpaid past the 7-day due date will immediately attract interest at a rate of 2.5% per month, compounding daily on all overdue balances until full cleared payment is received.
4. Direct/Indirect Credit Reporting & Privacy Act Authorizations
4.1 Privacy Act Compliance: Pursuant to the New Zealand Privacy Act (including the updated Information Privacy Principle 3A and the Credit Reporting Privacy Code), the Client explicitly authorizes Mould Masters Limited to collect, retain, use, and share personal or commercial information regarding your payment history. 4.2 Credit Reporting Agency Disclosure: You explicitly agree that if you fail to pay any undisputed invoice by the due date, Mould Masters Limited is legally authorized to disclose your personal information, the specific default details, and your outstanding balance to commercial credit reporting agencies (specifically including Centrix and Equifax). 4.3 Default Listing Threshold: The Client acknowledges that any undisputed debt equal to or exceeding $125 NZD that remains overdue for more than thirty (30) days will be officially registered as a credit payment default. You acknowledge that this listing will remain visible on your credit file for up to five (5) years and will negatively impact your credit score and ability to obtain future finance or services. 4.4 Collection Cost Recovery: In the event that your account is passed to an external debt collection agency or legal firm, the Client agrees to pay all reasonable costs incurred by the Company in recovering the debt, including collection agency commissions, administration fees, and actual solicitor-client legal fees.
5. Dispute Resolution
5.1 Any dispute regarding the quality of workmanship or the calculation of an invoice must be submitted in writing to Mould Masters Limited within four (4) days of the job completion date. 5.2 The Client is strictly prohibited from withholding payment on any undisputed portion of an invoice while a specific dispute over a single item is being reviewed.